WFH 2.0: From staffing strategy to workplace strategy

Complimentary Session, June 23, 10a-1130a CT


Marriott, Blue Cross Blue Shield and Alliance Data talk future WFH vision, plans, insights for contact centers and enterprise functions.

WFH 2.0: From Staffing Strategy to Workplace Strategy

June 23, 10a-1130 CT on Zoom

Join this session to learn how key market leaders are transforming their contact center environments from predominantly in-office to predominantly work from home.

Real estate holdings are being reduced, office spaces are being repurposed, teams are being restructured.  Everything from hiring to learning to knowledge exchange and engagement are being re-thought and refreshed to best support a distributed and mixed work force.

Richard lau new

Richard Lau

Senior Director IT & Strategy

cindy final 5.24

Cindy Zhivotovsky

VP Customer Care 
Alliance Data

Shannon Clark 6

Shannon Clark

Enterprise Remote Workforce Manager

Michele 2

Michele Rowan

President and CEO, facilitator, 

Terry Rybolt June 1

Terry Rybolt


Sean Minter

Sean Minter

President and CEO,  

FREE to attend, end user companies only.

Discussion topics:

  • Repurposing office space, real estate reductions and hub office utilization
  • Key technology investments for best digital connection with customers & co-workers
  • Re-imagining WFH as a Workplace strategy, vs. a hiring strategy
  • Refreshing WFH/hybrid workflows, business process, policy guidelines
  • Conveying culture, driving engagement and emotional connection, socializing platforms for hybrid and remote teams
  • Coaching and gamification in a hybrid and fully remote environment
  • Seasonal, off-peak and core staffing alternatives

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