The innovation engine for work from home & hybrid work.

WFH Alliance is the spot where leaders meet to exchange, plan and continuously improve the experience of WFH & hybrid for front line employees, support staff and managers.

New Look, Same Valuable Insight –Customer Contact Strategies is now Work from Home Alliance!

Michele Rowan and her team continue to guide corporations and facilitate dialogue about work from home, hybrid strategies and best practices.


Permission to Poach Great Ideas

How and where work gets done has forever changed.  Work locations, guidelines and policies, meeting formats, cultural connectivity, learning, and even organizational structures are looking - different.

Understanding what others are doing is mission critical.  Having a seat at the table to share best practices, pain points, and working solutions greatly improves speed to market and aligns positioning.  The systematic approach and resources you need are right here.  

Corporate Benchmarking Membership

Annual membership gives your business the systematic approach you need to stay current on what other like-minded organizations are doing with remote work.  Membership includes live virtual quarterly Senior Leadership Roundtables, monthly Operational Best Practice Exchanges, frequent benchmarking surveys and private digital forums. Membership is private (no vendors, no details shared);  send as many company participants as you want.


2023 In-Person Conferences and Workshops

For those that prefer intimate, deep dive discussions and exchange on WFH and hybrid work, we host a number of in-person conferences and workshops throughout the year in various US citites.

We drill down on all functional areas impacted by WFH/hybrid, and participants share their individual insights and experiences, challenges and results from various workflows, guidelines, technologies and people structures.

Workshop registrations for summer are open now.



Download WFHA e-books and the Remote Working Benchmarking Survey. Customize your strategy session with a WFHA SME.  Sign up for the blog.   Tons of resources to help you confidently take the next step in your WFH Journey.

Work from Home Alliance – Michele Rowan, President

Michele Rowan


Michele has worked in the Remote Work arena exclusively for the past decade. She has collaborated with 150+ companies in the design, expansion and continuous improvement of their WFH programs. Industry experience includes financial services, health care, travel, insurance, retail, government, telecom /tech support, BPO, and non-for-profit sectors. In addition to custom consulting, Michele also holds public workshops and group sessions for meaningful exchanges on WFH best practices.

Previously Michele held the role of VP of Performance Management for Hilton Reservation Worldwide, where she led the design and implementation of both their US and European WFH programs.

Advisory Board

Dennis Gooch 240x240

Dennis Gooch

Senior Director Online Customer Care
Home Depot

Work from Home Alliance – Advisory Board – Richard Lau

Richard Lau

Senior Director IT and Strategy

Work from Home Alliance – Advisory Board – Cindy Zhivtovsky

Cindy Zhivotovsky

Vice President Customer Care
Bread Financial

Work from Home Alliance – Advisory Board – Jonathon Bunch

Jonathon Bunch

Assistant VP of Operations
Prime Therapeutics

Work from Home Alliance – Advisory Board – Shannon Clark

Shannon Clark

Remote Workforce Program Manager

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