Welcome to WFH ALLIANCE
The innovation engine for work from home & hybrid work.
WFH Alliance is the place where leaders meet to exchange, plan and continuously improve the experience of WFH & hybrid for front line employees, support staff and managers.
New Look, Same Valuable Insight –Customer Contact Strategies is now Work from Home Alliance!
Michele Rowan and her team continue to guide corporations and facilitate dialogue about work from home, hybrid strategies and best practices.
Permission to Poach Great Ideas
How and where work gets done has forever changed. Work locations, guidelines and policies, meeting formats, cultural connectivity, learning, and even organizational structures are looking - different.
Understanding what others are doing is mission critical. Having a seat at the table to share best practices, pain points, and working solutions greatly improves speed to market and aligns positioning. The systematic approach and resources you need are right here.
Join Our Member Community Free!
Membership gives your business the systematic approach you need to stay current on what other like-minded organizations are doing with hybrid and remote work. Individual membership is FREE, and includes online best practice sharing and dialogue in our private (vetted) group. For end user companies only, no vendors.
Or upgrade your participation to an annual Corporate Membership. This includes live virtual monthly Operational Best Practice Exchanges, frequent benchmarking surveys and private digital forums. Membership is private (no vendors, no details shared); send as many company participants as you want.
2024 Remote Working Summit Dallas, April 9-10
This is the only WFH/hybrid conference designed exclusively for contact centers and support functions.
25+ speakers share amazing stories about how they are transforming their workflows, guidelines, engagement and social modes to inspire and connect their now remote and hybrid teams.
Incredibly clever onboarding, team engagement, performance support, professional development strategies are on the agenda. World class leaders, tons of networking, and contact center benchmarking are included.
Download WFHA e-books and the Remote Working Benchmarking Survey. Customize your strategy session with a WFHA SME. Sign up for the blog. Tons of resources to help you confidently take the next step in your WFH Journey.
Michele has worked in the Remote Work arena exclusively for the past decade. She has collaborated with 150+ companies in the design, expansion and continuous improvement of their WFH programs. Industry experience includes financial services, health care, travel, insurance, retail, government, telecom /tech support, BPO, and non-for-profit sectors. In addition to custom consulting, Michele also holds public workshops and group sessions for meaningful exchanges on WFH best practices.
Previously Michele held the role of VP of Performance Management for Hilton Reservation Worldwide, where she led the design and implementation of both their US and European WFH programs.
Senior Director Online Customer Care
Senior Director IT and Strategy
Vice President Customer Care
Assistant VP of Operations
Director Guest Empowerment
Remote Workforce Program Manager
BCBS of TN