The innovation engine for remote work.

Work from Home Alliance is the place where enterprise and operational leaders meet to exchange, plan and continuously improve the experience of remote work for front line employees, support staff and managers.

New Look, Same Valuable Insight –Customer Contact Strategies is now Work from Home Alliance!

Michele Rowan and her team continue to guide corporations and facilitate dialogue about work from home, hybrid strategies and best practices.


Permission to Poach Great Ideas

The pandemic continues to change the future of how work gets done.  We (now) know that work locations, guidelines and policies, meeting formats, cultural, social and emotional connectivity and even organizational structures will look - different.

Understanding what others are doing is so valuable.  Having a seat at the table to share experiences, pain points, and working solutions greatly improves speed to market and aligns positioning.  The systematic approach and resources you need are right here.  

Annual Membership

Annual membership gives your business the systematic approach you need to stay current on what other like-minded organizations are doing with remote work.  Membership includes live virtual quarterly Senior Leadership Roundtables, monthly Operational Best Practice Exchanges, frequent benchmarking surveys and private digital forums. Membership is private, send as many company participants as you want.

Two Distinct Membership Groups:  Corporate and Vendor/BPO

Live Monthly Best Practice Exchanges

For those not ready to sign on to Annual Membership, sign up for one of our monthly Best Practice Exchanges.  Topics include IT architecture, performance support, virtual sourcing and hiring, virtual learning, engagement & team building. Attendees submit their burning issues in advance, Michele Rowan shares best practices from her 1000+ client base, and guest speakers share their first hand insights. Every meeting is different, as attendees drive the content.


Download WFHA e-books and the Remote Working Benchmarking Survey. Customize your strategy session with a WFHA SME.  Sign up for the blog.   Tons of resources to help you confidently take the next step in your WFH Journey.

Work from Home Alliance – Michele Rowan, President

Michele Rowan


Michele has worked in the Remote Work arena exclusively for the past decade. She has collaborated with 150+ companies in the design, expansion and continuous improvement of their WFH programs. Industry experience includes financial services, health care, travel, insurance, retail, government, telecom /tech support, BPO, and non-for-profit sectors. In addition to custom consulting, Michele also holds public workshops and group sessions for meaningful exchanges on WFH best practices.

Previously Michele held the role of VP of Performance Management for Hilton Reservation Worldwide, where she led the design and implementation of both their US and European WFH programs.

Advisory Board

Work from Home Alliance – Advisory Board – William Emmerson

William Emmerson

VP Human Capital Strategy
PNC Bank

Work from Home Alliance – Advisory Board – Richard Lau

Richard Lau

Senior Director IT and Strategy

Work from Home Alliance – Advisory Board – Cindy Zhivtovsky

Cindy Zhivotovsky

Vice President Customer Care
Bread Financial

Work from Home Alliance – Advisory Board – Jonathon Bunch

Jonathon Bunch

Assistant VP of Operations
Prime Therapeutics

Work from Home Alliance – Advisory Board – Shannon Clark

Shannon Clark

Remote Workforce Program Manager

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